Woodland Hills, CA. – September 4, 2007 – Data Systems Worldwide, Inc. (“DSW”) announced today it has achieved Silver Certification from Cisco Systems®. The Cisco® Channel Partner program provides DSW with the resource framework to develop an expertise to sell, plan, design, implement and operate Cisco networking solutions. To earn Silver certification, DSW had to meet or surpass the stringent personnel, training, customer satisfaction, specialization, and post-sales support requirements set forth by Cisco.
“We are committed to creating the tools, training and programs that help drive channel partner profitability through improved productivity and return-on-invested capital,” said Surinder Brar, senior director, Worldwide Channels for Cisco. “With specializations in Unified Communications and Advanced Security, DSW has secured the training, skills and knowledge to play a pivotal role in accelerating the adoption of Cisco technology solutions.”
The program delivers state-of-the-art technical and sales training so that certified partners can increase their ability to deliver services related to the latest Cisco technologies for maximized productivity. Cisco Silver Certified partners are recognized and rewarded for employing some of the industry’s best-trained network technicians who can demonstrate their expertise in planning, designing, implementing and supporting Cisco network solutions. These teams of network technicians are audited annually to ensure that they consistently deliver industry-leading support and maintain the rigorous Cisco standards for network expertise and support capabilities.
As a Cisco Silver Certified Partner, DSW enjoys several benefits, most notably, access to the latest Cisco customer satisfaction tool, Partner Access onLine (PAL). The new PAL tool is based on the same technology that Cisco uses to monitor and improve its own customer satisfaction. Other benefits include increased access to the Cisco technical support teams as well as access to password-protected Websites with real-time product and training information.
Cisco Silver Certified partners provide technical services to their clients with one-hour response time for problem resolution and 24-hour on-site response capabilities. These rigorous support requirements highlight DSW’s commitment to supporting its strategic business network and sustainable business models.
About DSW
Founded in 1971 and headquartered in Woodland Hills, California, DSW has been recognized as “One of the Fastest Growing Companies in Southern California,” a “Smart 100 Technology Company,” a “VAR 500” company and a member of numerous industry advisory boards. In 2005, DSW’s founder Frank Mogavero was inducted into the exclusive Computer Industry Hall of Fame.
DSW offers an innovative approach to help our clients throughout the technology investment lifecycle to improve application uptime and security while decreasing operational cost. DSW invests heavily in researching the latest technology, testing the technology in our Secure Network Application Platform (SNAP) lab, training personnel to provide exceptional support and tailoring our Business-2-net (B2n) Portal to monitor and manage this technology. As a founding member of 1NService, Inc., DSW extends support throughout North America, leveraging a network of nearly 2000 IT professionals.
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1 comment:
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